What cards can I register in the App?

The App enables payments with American Express, Diners, Visa and Mastercard. Maestro debit card is not possible to register. Usage of token is mandatory to register Mastercard.

What is estimated transfer price in the App?

Estimated price shown in the App represents the price calculated according to the valid price list published on the WEB page of the Service provider. It is calculated by using distance and average time of travel parameters. Actual price can vary depending on traffic conditions and in accordance with that the price will be calculated according to the price list published on the WEB page of the Service provider.

How can I change my telephone number in the App?

Considering that the number is connected with customer account, to change the number is important to send a request for a change via email: info@ekotaxi.hr

Where can I send a complaint on a service and when to expect the reply?

You are able to send a complaint via email: prigovor@ekotaxi.hr. You will receive a reply within a legal deadline of 15 days.

How can I order car seat for a child?

Car seat can be ordered via telephone number or via mail reservation@ekotaxi.hr minimum 1h in advance. The price of this service is 15,00 Kuna

I am in a need for a pet transfer, how can I order a ride of this type?

Pet transfer can be ordered via telephone number or via mail reservation@ekotaxi.hr minimum 1h in advance. The price of this service is 10,00 Kuna

Can I order the ride a few days or weeks in advance?

Yes, you can by sending an email at reservation@ekotaxi.hr or by telephone, depending on the city you are located in. Please, take into consideration that orders via email have to be done minimum 1h in advance.

Where can I find telephone numbers and price lists of services?

You can find all the information on a link by choosing the city you are interested in: https://ekotaxi.hr/cities

In which cities is EKO partner available?

EKO partner is available in Zagreb and Dubrovnik.

Can I drive in the afternoon hours or on weekends?

Of course, you set your own working time.

Can I drive with my vehicle?

Yes, you can. Make sure your vehicle is satisfying standards provided by the law: shorturl.at/bqKR0

What if I do not have my own vehicle?

EKO partner offers you a possibility of renting a vehicle at the lowest prices.

Do I have any support?

Of course, dispatchers and other logistic support are at your disposal.

How can I apply for EKO partner?

You can apply via email posao@ekotaxi.hr or via contact form on the top of the page.